ADVENTURES IN . . .
cientists will do anything interesting for money. -
Aubrey de Grey
November 2002 -
Institute of Geophysics and
University of California, Los Angeles
Provide technical and administrative support to a team of 3
researchers studying critical transitions in complex systems
(nonlinear dynamics); most
notably, prediction of earthquakes, elections, homicide surges,
recessions and rises in unemployment rates.
specify, purchase, install, maintain, and support team's PCs,
laptops and software. Standardized operating systems and office
software to Windows XP Professional with MS Office 2002.
Prepare and format data for statistical analysis in MATLAB.
Have used Access, Excel, and Perl to process data. Created small
programs in MATLAB, Visual Basic in Access, and Perl.
Create figures, assist in editorial preparation, and submit
research papers to scientific publications (ie. Physics of the
Earth and Planetary Interiors; Earth, Planets and Space;
Create PowerPoint presentations and assist in
other document creation for Primary Investigator.
Currently developing a website for earthquake
Responsible for various administrative duties and maintaining office
May 2001 - October
Undertook increasingly technical administrative roles within a
healthcare consulting group which reviews government reimbursements
Production Coordinator /
Programmer – Supported the group reviewing
Disproportionate Share Hospital payments. Coordinated data processing
requests with external organizations. Processed and analyzed data using
Microsoft Access and Excel. Maintained databases, spreadsheets, and
filing systems. Contributed to software development using Visual Basic
Reimbursement Coordinator (2 months) – Produced reports and
performed administrative functions for the bad debt reimbursement
August 2000 -
Present (part time)
Branch Team Member / Digital Output Consultant
(Westwood and Westwood Village branches, Los Angeles)
Sell products and
services, assist customers, take orders and handle payment. Operate a
wide variety of equipment such as photocopiers, printers and scanners,
binding and other auxiliary machines. Use many computer programs
including Adobe Acrobat, Illustrator, PageMaker, Photoshop; Microsoft
Office, Publisher; QuarkXPress; and OmniPage OCR software on both PC
and Mac systems.
1998 - 2000
Senior Support Representative
Information Systems Management Corporation (IBM Global Services)
First-level computer helpdesk support: resolved
problems, answered usage questions, followed escalation processes.
Often had a role in training other staff. Also the backup technical
administrator for the call center’s telecommunications equipment,
including: PBX, CMS, voice mail, and phones.
(6 months) - Supported over 2000 users at Nissan locations in North
America for computer hardware, software, mainframe, network and phone
(1.5 years) - Supported the national sales force of Investors Group
(over 3000 users), a financial products and services company, for
their hardware and software platform - laptops and desktops running
Windows 95, MS Office, Exchange, other standardized software, and dial
1994 - 1997
Advanced through increasingly responsible
positions in company’s Winnipeg call center. This international
organization is a market leader in information and customer management
Operations Coordinator (8 months) – Credit Card Service
Corporation, a business run by the Faneuil Group, providing credit
card registration and other services to 1.5 million members.
Telecommunications Specialist (1.5 years) – Primary administrator
of call center’s telecommunications equipment, including PBX, CMS,
voice mail system, and 185 agent stations.
Account Representative (3 months) – Marketing campaign for FedEx,
reporting on campaign results and assisting the Account Executive.
Teleservicing Representative (6 months) – Outbound and inbound
calls, sales and customer service.
1991 - 1994
Catherine Booth Bible College
Provided administrative and technical support to
the Academic Dean, Registrar/Director of Extension Education, and
My responsibilities included secretarial and reception duties,
managing office supplies, entering grades and generating mark
statements for students, and providing computer support to faculty and